FAQ

Q: I have a question about a product. Who should I call for assistance?

A: Our friendly customer service team will be happy to find the answers to your questions about your Trinity Cross Collection Necklaces or Earrings. Please call 1-877-798-2921 between the hours of 9am and 6pm Mountain Standard Time Monday through Friday or send an email to info@trinitycrosshope.com for a quick response 24 hours a day 7 days a week.

Q: Do I have to pay sales tax?

A: Yes.

Q: Is shopping online at Trinity Cross Collection safe?

A: Yes, shipping online with Trinity Cross Collection is 100% secure. We use SSL security, which is the best security system in the industry. All transactions are CyberSource approved for security.

SECURITY

You can shop at TrinityCrossHope.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and e-check payments safely and securely for our customers. The Authorize.Net Payment gateway manages the complex routing of sensitive customer information through the electronic-check and credit card processing networks. To see how it works, visit this online payments diagram. The company adheres to strict industry standards for payment processing, including: 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions

Industry leading encryption hardware and software methods and security protocols to protect customer information

Compliance with the Payment Card Industry Data Security Standard (PCI DSS)

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

TrinityCrossHope.com is registered with the Authorize.Net Verified Merchant Seal program.

Q: Do you ship internationally?

A: Yes

Q: How do I return a gift?

A: Gift returns are simple, and are handled in a discreet manner. Please follow the return information listed below and note on your order paperwork that the item was a gift. You may exchange for other items on our website. Package the items securely and include the packing slip received with your order if you have it. Also indicate the reason for the return and your current address and phone number. Returns are processed in the order received and may take 2-5 days to process once we receive them.

Simply stated, we want you to be satisfied. We guarantee it. If you are not, tell us and we will exchange or replace your item. Contact: info@TrinityCrossHope.com

Q: Can I order online without a credit card?

A: Currently, we only accept online orders placed with a major credit card.

Q: How Does Fast N Free Shipping Work?

A: Beginning March 18, 2014, at 6:00 am EDT for a limited time receive automatic free shipping valid for orders $50 or more shipping to U.S. & Canadian addresses. Offer not valid on international orders. This offer is good for U.S. standard shipping within 3 to 5 business days pending credit approval and authorization. Orders to Canadian addresses will be shipped via Canada post within 6 to 10 business days to urban areas and 15 to 22 business days to rural areas. This free shipping offer can be combined with other discount offers. No discount code is required. Not applicable toward previously purchased merchandise. All deliveries are pending credit approval, merchandise availability, delivery and weather conditions. Free shipping promotion and associated terms & conditions subject to change at Inspired Works sole discretion.

Q: What is the necklace made of?

A: Trinity Cross Necklace Collection is a three part pendant, nickel free, polished rhodium, twelve handset crystals in the center, on a 21” stainless steel chain. Trinity Cross Earring is a three part earring, nickel free, polished rhodium with three handset crystals in the center, on a surgical steel French wire.

Q: I am having trouble entering credit card information?

A:  We are so sorry when this happens, please call our office and we will be glad to help you over the phone. 1-877-798-2921